Faqs

Welcome to the Infinity Enterprises LLC B2B FAQ section.
We value our business partners and strive to provide smooth, transparent, and efficient wholesale service worldwide.
Below are answers to the most common questions from our distributors, retailers, and corporate clients.

🏢 About Our Company

1. Who is Infinity Enterprises LLC?
We are a U.S.-based wholesale and distribution company specializing in consumer tech accessories, lifestyle products, and fashion items.
Our head office is located at 106 E Main St, Richardson, TX 75081, USA, and we ship worldwide.

2. What types of products do you offer for wholesale?
We offer a diverse range of products for retail and corporate resellers, including:

  • Temperature Controlled Water Bottles (0.5L / 1.0L / 1.5L)

  • Battery Charging Kits (2 / 3 / 4 / 6 Slots)

  • USB Type-C Cables (0.5m / 1.0m / 2.0m)

  • Charging Docks (White / Black)

  • Outdoor Tech Chips 3.0

  • Sound Modules for Stuffed Animals

  • Bag Packs (Crazy Frog Design)

  • Knitted Hoodies (Harry Potter Theme)

  • Sweatshirts and Half Hoodies (Marvel Theme)

  • Synthetic Leather Wallets and Bookcases

All products are quality-checked and packaged for safe global shipment.

💼 Ordering & Pricing

3. How can I place a bulk or wholesale order?
You can submit your bulk inquiry or purchase order via email at contact.infinityenterprisesllc@gmail.com or through our website https://infinityenterprisesllc.store.
Please include your company details, order quantity, and destination address.

4. Is there a minimum order quantity (MOQ)?
Yes, MOQs vary depending on the product category.
Generally:

  • Tech accessories (charging kits, cables, bottles): MOQ 20–50 units

  • Apparel (hoodies, sweatshirts, bags): MOQ 25–100 units

  • Custom or branded products: MOQ discussed per project

Contact our sales team for specific MOQ details per product.

5. Do you offer wholesale price lists or catalogs?
Yes, authorized B2B clients can request our product catalog and wholesale price sheet by emailing contact.infinityenterprisesllc@gmail.com.
We can also provide customized quotations based on your volume and location.

6. Can you customize products with our brand or logo?
Yes! We offer OEM (Original Equipment Manufacturer) and private labeling options for select products.
Customization includes logo printing, packaging design, and color variations.
MOQ and setup charges apply depending on the customization type.

💳 Payments & Invoicing

7. What payment methods do you accept for B2B orders?
We accept:

  • Bank wire transfers (preferred for large orders)

  • PayPal (for smaller or sample orders)

  • Credit/Debit cards (via secure checkout)

All invoices are issued in USD unless otherwise agreed.

8. Do you require advance payment?
Yes, typically we require 100% prepayment for first-time orders.
For recurring clients or large-volume distributors, partial deposits (50%) may be accepted with balance payment before shipment.

9. Will I receive a commercial invoice?
Yes, every shipment includes a commercial invoice and packing list for customs clearance.
Additional export documents can be provided upon request.

🚚 Shipping & Delivery

10. Do you ship internationally?
Yes, we ship worldwide from our U.S. warehouse using trusted carriers such as FedEx, UPS, DHL, and USPS.

11. What is your delivery timeline?

  • Order processing: 1–2 working days

  • Shipping time: 5–7 working days (depending on destination and courier)
    Delays may occur due to customs or peak seasons.

12. Who handles shipping costs?
Shipping costs are typically borne by the buyer unless specified otherwise in the quotation.
We can use your own courier account (freight collect) or include shipping in your proforma invoice.

13. Can you ship under my company name or label?
Yes, we can provide blind shipping or dropshipping under your brand upon request.

🔄 Returns, Exchanges & Quality Assurance

14. What is your return or exchange policy for B2B clients?
We accept returns or exchanges within 10 working days after delivery for manufacturing defects or incorrect shipments.
All returns must be pre-approved and accompanied by proof of purchase.
Custom-made or branded products are non-returnable.

15. What if I receive defective or damaged items?
Please notify us within 48 hours of delivery with photos or videos of the issue.
We’ll replace or credit defective items after verification.

🧾 Partnership & Support

16. Can I become a distributor or regional reseller?
Yes! We’re actively expanding our distribution network globally.
If you’re interested in exclusive regional rights or long-term partnerships, please contact us at contact.infinityenterprisesllc@gmail.com with your business profile and target region.

17. Do you offer samples before bulk purchase?
Yes, samples are available upon request.
Sample charges are typically refundable once a bulk order is confirmed.

18. Can you help with marketing materials or product photos?
Yes, we provide approved marketing assets (images, descriptions, specs) to our verified partners for use on their online stores or marketing campaigns.

📞 Contact & Support

19. How can I reach your B2B sales team?
You can contact us directly at:
📧 Email: contact.infinityenterprisesllc@gmail.com
📍 Address: 106 E Main St, Richardson, TX 75081, USA
🌐 Website: https://infinityenterprisesllc.store