Warranty Policy

At Infinity Enterprises LLC, we are committed to providing high-quality products and ensuring our business partners receive reliable support. This Warranty Policy outlines the coverage, claims process, and terms for all products purchased through our B2B channels.

1. Warranty Coverage

We offer warranties on the following product categories:

Product Category Warranty Period Coverage
Temperature Controlled Water Bottles 12 months Manufacturing defects, temperature control display malfunctions, leakage due to defects
Battery Charging Kits & USB Cables 12 months Electrical defects, faulty connectors, charging malfunctions
Charging Docks 12 months Electrical or structural defects
Outdoor Tech Chips 3.0 & Sound Modules 12 months Device malfunctions, connectivity issues, battery defects
Apparel (Hoodies, Sweatshirts, Half Hoodies) 6 months Manufacturing defects (stitching, zipper, fabric defects)
Synthetic Leather Wallets & Bookcases 6 months Material or manufacturing defects
Bags / Backpacks 6 months Stitching, zippers, and structural defects

2. Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or improper handling.

  • Normal wear and tear (e.g., scratches, color fading, minor fabric pilling).

  • Unauthorized modifications, repairs, or third-party service interventions.

  • Loss or theft of products.

  • Consumable items (batteries, cables, etc.) beyond normal expected life.

3. Warranty Claim Process

To make a warranty claim, please follow these steps:

  1. Contact Our B2B Support Team
    Email contact.infinityenterprisesllc@gmail.com with your order number, product details, and description of the issue.

  2. Provide Proof of Purchase
    Include a copy of your invoice or purchase receipt.

  3. Inspection & Verification
    Our team will review your claim and may request images or additional information for verification.

  4. Resolution
    Once approved, we will:

    • Repair the product (if possible), or

    • Replace the defective product with a new unit, or

    • Offer a credit/refund for eligible purchases.

4. Shipping for Warranty Claims

  • Products returned for warranty inspection should be shipped to Infinity Enterprises LLC at:
    📍 106 E Main St, Richardson, TX 75081, USA

  • Shipping costs for warranty returns may be covered by the customer unless otherwise agreed for bulk B2B claims.

  • We recommend using a trackable shipping method to avoid lost shipments.

5. Important Notes

  • Warranty claims are valid only for authorized B2B partners or verified distributors.

  • Infinity Enterprises LLC reserves the right to reject fraudulent or invalid claims.

  • Warranty coverage is limited to the original purchase and is non-transferable.

6. Contact Information

For all warranty inquiries, please contact our dedicated B2B support team:

Infinity Enterprises LLC
📧 Email: contact.infinityenterprisesllc@gmail.com
📍 106 E Main St, Richardson, TX 75081, USA
🌐 Website: https://infinityenterprisesllc.store